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 enlarge | Brand: Polycom
Category: CE
List Price: $199.00
Buy New: $164.99
You Save: $34.01 (17%)
New (16) Used (1) Refurbished (2) from $120.00
Rating:  45 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 7
Dimensions (in): 10 x 8.9 x 2
Warranty: 1 year warranty
MPN: 2200-06315-001
Model: 2200-06315-001
UPC: 610807063155
EAN: 0610807063155
ASIN: B00005B60E
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Decent phone, but fatal flaws May 19, 2008
I've had this phone for roughly 1 year, and it's being retired. Here's what I liked:
- pretty good quality speakerphone. It works ok, but quality is still better on handset or headset (if you don't have noise...see below)
- easy change while on-call between speaker, headset, handset, and LEDs make it easy to see which one is on and whether you're muted. Nice--I really will miss that nice bright Mute light that says "no, they're not hearing you gripe...."
- 2 lines worked well. I had no issues here.
Not so good:
- clumsy speed dial interface. This works, but inputting numbers is a pain, and trying to edit them an exercise in frustration. Isn't that why you have speed dial - to speed things up?
- dialing on speaker - VERY loud button push beep, so loud that you can't use it if you need the house to be quiet, like working at night. You can't adjust the volume for this, either. Sure, you can pick up the handset, dial, then turn on the speaker, but who wants to? Dumb!
Fatal flaws
- noise on headset. There has always been some hum with a headset, no matter how I positioned the phone, adapter cord, and headset cords. It's like a ground connection is missing somewhere. Could it be my phone line? Perhaps, but I'm not able to track that down. In addition, on a new headset I just purchased (Plantronics, exact replacement of previous one) the hum is so distracting to both me and to people on the other end that I can't use the headset. I live with a headset - this is simply not ok.
- Caller ID - works on fewer than 5% of my received calls. I don't know what the technical issue is here. However, my regular Panasonic home phone always shows a number, and the Plantronics rarely does. When I asked them, they always say "we work according to the Bell standard". Maybe if they meant "dumb" bell....
I tried getting answers on some of these things, but kept getting the Polycom answer of "working the way it's supposed to". OK - then the person they aimed this phone at isn't me, or I'm too stupid to be their customer...which is surprising, since I work at home and am on the phone on multiple conferences everyday and use Polycoms at work and understand and like them. Seems to me like I'm the right marketing target.
Ah well. Perhaps someone else will feel the love I didn't....
 Haven't used it enough to know yet. Please write back in 1 mo. April 28, 2008
0 out of 2 found this review helpful
Haven't used it enough to know yet. Please write back in 1 mo.
Leslie Levy
Quality and Easy April 20, 2008
A high quality product that is easy to install right from the box. It was a straight substitution from the 'other phone'. Intuitive to use. A quick read of the instructions and you'll get the functions right away. Good sound quality from both sides of the 'call equation'. Speakerphone is very good. True or not, the device seems to require a few calls to be acclimated to the surrounding ambient noise before having consistent sound quality on the speaker phone. I bought the PolyCom brand because of my experience with the business office products; the home/small business phone seems to carry over my expectations. I would easily replace other home phones with another of these units. Over all: Better than most other devices in its class and a decent value.
 Mine died after 18 months April 9, 2008
Phone worked great for 18 months. Great conference (full duplex). Nice sound quality.
However, the LCD screen went out after 18 months for no reason. Just blank. Phone still works, but cant see who's calling or any info. Now I'm out of luck and searching for a replacement.
Home Office Essential February 27, 2008
I just forwarded a recommendation this phone for at least the 3rd time and since I was on the page, I thought I should post my feedback. I don't know how people who try to work from home manage without a good speakerphone and this one is worth every penny. I have had it for 4 years and can't imagine going back to a consumer level phone.
Full duplex is essential and although promised by many, it is delivered by few. I have asked many people about the sound and a majority are surprised I'm on a speakerphone at all.
Someone mentioned feedback with the volume all the way up - I would guess so! I'd be more worried about complaints from the neighbors. This phone has a large speaker and great sound.
For others that have feedback issues - I wonder if you have it located in a poor place. Under a shelf, in a corner, or both is really pushing your luck. There's only so much magic that can be done when a speaker and microphone are anywhere near each other. These types of things work best with some open space.
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