AT&T 972 2-Line Speakerphone with Caller ID (Black)

First of all, it looks great sitting on the desk. It's well built and has a good weight to it. It won't come sliding across the desk when you pull the handset. The caller ID feature works perfectly with call waiting and is invaluable to me. The display is excellent - large, very readable and very intuitive. Buttons are of good quality and surprisingly well-placed. After using the phone for a day, I felt like I had been using it a year.

The speakerphone is of decent quality, but like most other speakerphones, it's best for listening in on a conference call or sitting on hold. The headphone port and button are wonderful and work quite well. The quality while using the handset is also good. I have almost zero complaints with this phone.


What a dissapointment!   April 10, 2003
 10 out of 11 found this review helpful

I purchased this telephone based on the features, and the name (AT&T). There was a time when you could buy any AT&T phone and be assurred of it's quality. Not any more! The hand set gives an echo to every word I speak, making it very unpleasant to use. People on the other end tell me I come across fine, but hearing your own words reverberating in your ears while speaking is very bad indeed. I'm returning this product. Save yourself the return trip to the store, or return postage, and buy something else.


Nice phone, headset needs help   January 17, 2003
 12 out of 12 found this review helpful

I actually purchased this phone at a Sam's wholesale warehouse (same price as here), where it comes with lots of nice features. Besides the standard features, such as speakerphone, LCD display (which also shows the current time), new call lights, speed-dial, etc it has something new that many phones don't, a headset button.

A headset actually plugs right into this unit, and if/when the phone rings, you can put on the headset and hit the headset button to answer, WITHOUT having to pick up the HANDset. Now that's real nice.

About the only reason this did not get 5 stars had to do with the QUALITY of the headset itself that came with the unit. The directional mike does not work very well, making you sound muffled. It's still quite usable, just that's the only ding was for the quality of the headset itself. I have not tried another headset to see if this would work. The unit is also a lot lighter than normal, which seemed odd as tradtionally AT&T phones usually had more weight behind them, giving them a feel of sturdyness.

On a whole, I would recommend this unit to others. Especially for the price.