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Ooma Telo Free Home Phone Service |  | Brand: ooma
Category: CE
List Price: $249.99
Buy New: $219.99
as of 9/6/2010 23:17 EDT details
You Save: $30.00 (12%)
New (11)
Seller: Benjays
Rating:  385 reviews
Color: Black
Media: Electronics
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 0.9
Dimensions (in): 5.5 x 2 x 7.5
MPN: 100-0201-100
Model: 100-0201-100
UPC: 892943002100
EAN: 0892943002100
ASIN: B002O3W4LE
Availability: Usually ships in 1-2 business days
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| Features:
| • | Revolutionary device that gives you free calls within U.S. and low rates for international calls | | • | Works with any corded or cordless phone; easy installation with no computer required. Not compatible with Ooma Scout. | | • | Includes caller-ID, call-waiting, 911, and many other calling features | | • | Includes 60-day free trial of Ooma Premier -- a suite of enhanced calling services features | | • | Includes everything needed for installation; backed by 30-day money-back guarantee and extendable 1-year warranty |
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| Editorial Reviews:
Product Description
Ooma VOIP Telo offers VOIP service for those homes that have access to DSL - Cable - Broadband Internet Service. Using VOIP (Voice Over Internet Protocol) and an optional Ooma Handset you can make phone calls across the United States for virtually free. International calls cost pennies. The base station interprets calls from the handset to your Internet service and calls are transmitted over Internet service protocols and connections. With its sleek design and loaded features, the only thing that's not high-end about the Ooma Telo is the price tag. The Ooma Telo connects to your high-speed Internet and existing home phones, allowing you to enjoy free home phone service, free US calls, and exceptionally low international rates.
Easy set-up - Ooma is a highly intuitive set-up. Most customers are up and making free calls in about 15 minutes. 911 Service - When you dial 911, emergency personnel will automatically have your registered address. Landline Backup Option - Be backed up during power outages or Internet outages to make 911 calls if you also choose to keep a landline connected to your Ooma Telo. Low cost international calling - Make international calls starting at pennies per minute. My Ooma - Hear messages, check call logs and control your preferences online. Online call log - Check your calling history from any Internet-connected computer or mobile device. Free in-network calling - Call another Ooma customer anywhere in the world for free. Dect 6.0 Support for Ooma Telo Handset - Get superb sound quality, security and range without interfering with your Wi-Fi network or other home electronics. Advanced network/firewall configuration - Get a high-performance firewall router, with QoS support, that allows you to setup home-based servers and other network devices.
Amazon.com Product Description
The Ooma Telo is a revolutionary device that allows you to call anywhere in the U.S. for free. Just pay applicable taxes and fees. You can also make international calls for next to nothing. Telo is easy to set up and even easier to use. You simply connect the device to your high-speed Internet and your existing phone, and that's it. You don't need a computer, and you don't need a headset. With the Ooma Telo, you'll be ready to start calling and saving money within minutes. NOTE: The Ooma Telo requires high-speed Internet and a router (sold separately). Overview Your one-time purchase of the ooma system delivers:
- Free calling within U.S. and low-cost international calls
- Caller-ID, call-waiting and 911
- Outstanding voice quality and secure, encrypted phone calls
- Easy set-up with any telephone; no PC required
- Option to keep your current number and landline service
- 30-day money-back guarantee and extendable 1-year warranty
- Free trial of Ooma Premier -- a suite of enhanced features
Features 
Call anywhere in the U.S.,
free of charge |
Free Calls in the U.S. and Low International Rates
With its sleek design and loaded features, the only thing that's not stunning about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free home phone service, free calls within the United States, and exceptionally low international rates. The end result: you'll save hundreds of dollars a year in phone bills.
Crisp, Clear Voice Quality with No Dropped Calls
The Ooma system has been designed to deliver exceptional voice quality and reliability, giving you the crisp, acoustic performance of a landline.
You can get your ooma phone service
up and running in a mere 20 minutes.
View larger | Easy Installation with your Existing Phones
The Telo has been designed for an intuitive and easy installation. It connects to your router with the included Ethernet cable, and to your existing telephone with the included telephone cord. Most customers are connected and making calls within about 20 minutes. If you've got any questions, ooma's online support site is loaded with dozens of articles, diagrams, tips, and facts.
By replacing your landline with Ooma,
you could save a bundle. | Port Your Existing Phone Number
For a one-time fee of $39.99, Ooma gives you the option of retaining your current telephone number. Or, if you want to change numbers, you can choose a new number in any calling area in the US to use with your Telo unit.
Low-Cost Landline Option for Added Flexibility
Ooma gives you the option of integrating a low-cost landline as a backup. This way, you'll be able to enjoy the assurance of traditional 911 service and seamless coverage during Internet and power outages.
Supports the Ooma Telo Handset
Get the most out of your Ooma Telo with the official Ooma Telo Handset. Thanks to DECT 6.0 technology, the handset enhances the already clear, crisp sound quality of ooma. It allows you to take full advantage of Ooma's premium features like Instant Second Line and personal number setting. You don't need a Telo Handset to use Ooma, but it will definitely enhance your experience.
My Ooma gives you unrestricted access to your account and phone service. | Exclusive Web Portal
My Ooma is your online destination for the ooma service. You can listen to messages, check your call logs, control your account preferences, prepay for international calling, and even set up voicemail notifications, 24 hours a day. There's also an online phonebook, which can be accessed if you're using the Ooma Telo Handset (sold separately).
What's in the Box
Ooma Telo, Ethernet cable, phone cable, and AC adapter.
PureVoice In today’s connected home environment with Internet file sharing, video streaming, on-line gaming, Ooma’s PureVoice Technology delivers clear audio even if substandard calling conditions exist. Ooma PureVoice Technology is composed of four key components. Advanced Voice Compression Ooma uses an advanced voice compression algorithm that reduces bandwidth consumption by 60% over standard VoIP technology. That leaves you with more bandwidth for all other online activities and increases the likelihood that your voice traffic will be delivered properly by your ISP. Wire-speed QoS Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, preserving voice quality requires that those packets arrive on time. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips. Adaptive Redundancy Packet loss is the enemy of VoIP - it can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call. Encrypted Calls Ooma takes your privacy seriously. We use the same encryption technology governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.
Discover Ooma Premier If you want to add a bundle of enhanced calling features that will get your home phone service firing on all cylinders, Ooma Telo includes a free 60-day trial to Ooma Premier, a suite of enhanced calling features. You can also add Ooma Premier to your service for $9.99/month or $119.99/year. If you sign up for a year, you'll have the option of retaining your current telephone number for free ($39.99 value), or receiving a free HD handset ($49.99 value). See the chart below for a full list of Ooma Premier features.
ooma Premier Subscription Features: - Advanced Voicemail Options for voicemail forwarding and added privacy
- Instant Second Line for large households with busy phone lines
- Personal Numbers for all family members so you'll always know who a call is for
- Call Blocking and Community Blacklist to help rid yourself of persistent telemarketers
- Multi-ring, which lets you forward your calls to your cell phone or any other phone you choose
- Three-way Conference Calls so that you can easily add a third person to your calls
- And much, much more.
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Advanced Voicemail Features
With Ooma Premier, you'll have access to several first-class voicemail options. You'll be able to enjoy the ultimate convenience of having your voicemails forwarded to e-mail, allowing you to check your phone messages from work. And for added privacy, you'll have the option of making any Ooma device a private extension.
Instant Second Line
If you share your house with a phone hog, Ooma's Instant Second Line feature presents a solution for you. When the line is already in use, you can simply pick up a second Ooma Handset and get a fresh dial tone. Up to two separate calls can be made simultaneously.
Program unique numbers and ring sounds for everyone in the family. | Personal Number
With an affordable Ooma Premier subscription, you gain access to the Personal Number feature. This feature allows you to create a unique phone number for everyone in the family. Multiple numbers can be mapped to the same handset, but you can make each number ring distinctively so you know who the call is for. Up to nine additional numbers are allowed.
Add Unwanted Callers to Your Blacklist
Ooma allows you to instantly add unwanted callers to your blocked list. If telemarketers are harassing you, use ooma Lounge to add them to your blacklist. You'll have the option to block future calls completely or send them straight to voicemail. The choice is yours.
Blacklist unwanted callers with Ooma Premier. | Community Blacklist
Harness the power of the Ooma community and protect yourself from unwanted callers before they've even tried to call you. If enough Ooma users have blocked a certain caller, Ooma will add this caller to the community blacklist. Combine this with Ooma's special spam-detecting algorithms, and you've got the ultimate telemarketer blacklist.
Multi-Ring
Constantly on the go? Multi-Ring takes call forwarding to the next level. Configure your Ooma number to simultaneously ring your home phone and mobile phone at the same time. Whether you're at home or on the road, you'll never miss a call.
Three-way Conference Calls
Need to make dinner plans with two of your friends? Ooma's got you covered. Once you're on a call, press the second-line button to make or take a second call. Press down both line buttons at once, and you've got yourself a conference call.
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| Customer Reviews:
Showing reviews 1-5 of 385
 Excellent design, service and value October 15, 2009
Ashok Aiyar (New Orleans, LA United States)
344 out of 353 found this review helpful
We purchased an Ooma Hub & Scout in April 2009 to replace a Vonage VoIP connection. We are very satisfied with the hub, and therefore purchased an Ooma Telo for a second location. This review describes our Ooma Telo experience so far, and compares it to the Hub/Scout.
The Telo is well designed and sleek. The controls are touch controls and very sensitive. There is a USB port in the back - presumably for future expansion. Like the hub, there are two RJ45 ethernet jacks - one to connect to the "internet", and the second to connect to one's home network. There are also two RJ11 phone jacks. One to connect to your existing landline, should you have one, and decide to integrate the landline and Telo. The other is to connect to your phone.
The setup instructions are simple. While it is recommended that the Telo be connected directly to your cable/dsl/wimax modem (i.e. before your router), it works equally well after the router. We chose to connect the Telo to the router rather than the modem.
We were treated to a red & blue patriotic light show for about 20 minutes when the Telo was first plugged in, while it apparently downloaded firmware/software updates. I was a little puzzled by this, but presumably there have been updates from the release date (October 1) to our purchase date (October 3), or the first set of units were shipped without the latest firmware/software on them. In either event, there has been a second firmware/software update since then, so clearly Ooma are keen to improve Telo as feedback/complaints from early adopters rolls in.
Unlike the Hub, the Telo doesn't support the Scout. But this doesn't mean the Telo cannot provide a dial tone at other phone jacks in your house. For this, simply connect a splitter to the phone jack in the Telo, plug one line into the telephone adjacent to the Telo, and the second into the nearest wall jack. If the phone wiring in your house is intact, you should be able to connect a standard wired phone to any other phone jack. The Ooma Hub also supports this feature, which isn't readily documented in Ooma's product literature.
The Telo and Hub are indistinguishable in every aspect of call quality. Off course the Telo supports up to four DECT 6.0 handsets, and Telo to Telo calls will offer HD voice. The Telo will also support Bluetooth, and cell-phone integration. Although these features will be available in future firmware/software updates.
There are differences in the level and cost of service that I have described below.
For current Ooma Hub owners:
Ooma Core includes 5000 minutes a month, voicemail and caller-id and is free of regulatory fees for the life of the hub.
Ooma Premiere includes a range of additional features, including a second line, 3-way calling, multi-ring, call fowarding and many others. This costs $9.99 a month or $99 a year.
For future Ooma Hub owners:
Ooma Core will include 5000 minutes a month and voicemail. From the second year, it will cost $12/yr to recover regulatory fees.
Ooma Premiere will include enhanced voicemail, and the other premiere features. Ooma Premiere will cost $9.99 a month or $120 a year.
For Ooma Telo:
Ooma core includes 5000 mins/month & voicemail, and $12/yr from the second year on to recover regulatory fees.
Ooma Premiere will include enhanced voicemail, and the other premiere features at $9.99 a month or $120 a year.
For both the Hub and Telo, the cost of Premiere includes either a free handset a year (a $49 value), or a free number port (a $39 value).
This change in pricing strategy has made some claim that Ooma is no longer "free".
Well, it never was, although current Hub owners will not have to spend another dime for the life of their unit.
New Hub & Telo users receive 5000 mins/month and voicemail for the cost of the unit, and have to pay $12/year from the second year onwards to cover regulatory fees.
In my opinion Ooma continues to remain a good value when compared to other VoIP providers, although clearly early Hub adopters received a better deal than Telo users.
I want to note two other things that are common to the Hub and Telo. Our number ports were quick and efficient. And, while customer service can be difficult to reach, there is excellent support available from the Ooma community on Ooma's website forums. The Ooma employees who moderate the forums also provide support in a very timely manner.
Bottom-line, if you have Vonage or Packet8, or have phone bundled in with your cable, strongly consider getting a Telo. You will save money for service that is as good or better. With the Hub, we saw savings with the first six months. With the Telo it will be about 14 months before we start seeing savings.
Quick summary - highly recommended!
Great Product! Definitely Suggest to Friends October 7, 2009
K. Neman (Los Angeles, CA)
44 out of 47 found this review helpful
After Reading all the great reviews on the original Ooma Hub and Scout. I decided to wait until the telo came out. I ordered mine direct from Amazon and opted for overnight shipping and received the product the next day. Installation was a breeze no problems whatsoever. Once you unbox the unit you are instructed to go to the ooma website to activate your product. I chose not to port my own number over right away just in case I didn't like the service. You can opt for a temporary number and you can I always port when you are ready. The setup time is about 30 min because you have to wait for the telo to download all the updates before it becomes active. Depending on your connection speed it can take up to 30 min.
Once setup there is a unique dial tone. Call are very clear. It is definitely as good as a land line or cell phone. I have mine connected to a Panasonic dect 6.0 phones. Works absolutely great. Both incoming and outgoing caller id works great.
I also made an international call to cell phone and it worked great. So far so good. I just started the port process for my number which they say takes 3-4 weeks. I haven't had to call customer service yet so I can't comment on it.
My overall experience is great. The MY OOMA section of the website works great. You can see call logs, check voicemail. pre pay for international service and manage your premier or basic.
A few things. The premier service is 119.99 for the first year which includes either a free port (39.99) or free dect 6.0 phone (49.99). It's at least worth it for the first year my opinion of course. Also after the first year there is a 12.00 per year surcharge. Other than that it's a great product that works well for the money. My phone bill used to be 80$ per month. Now if you calculate over the course of 1 year 30$. The ooma pays for itself in no time and from then on its all cash in your pocket.
Very nice product, but we went with the Hub/Scout January 30, 2010
R. Iredale (Pacific Northwest, USA)
20 out of 20 found this review helpful
Just happened to stumble across this product on a website last week, and was immediately drawn to it. For many years we've been tired of paying for two landlines to our home (~$60/month), and this looked pretty good. After reading comments here and elsewhere, we bought a Telo from the local Fry's here in Oregon.
Setup was very clean, and the audio sounded nice. But after digging a bit deeper we discovered that this Telo is a single-line replacement, although with the Premium service one can temporarily call up a second line. But we had two lines in the house we wanted to replace, one for personal and one for business.
Turns out the slightly-older Hub could do exactly what we wanted, when paired up with a Scout. Back to Fry's we went, and they fortunately had what we were looking for (they're discontinued, and getting harder to find).
I have to admit, the Hub setup instructions seemed baffling to me, what with all the various options and diagrams. All we wanted was to kill our landline service and splice Ooma in place, but some negative reviews gave the impression that you needed a Scout for every phone in the house. Not so. They need to re-write the instructions, but now with it discontinued I guess that point is moot. We won't be using the voicemail feature.
Incidentally, Ooma suggests putting the box just after your broadband modem and in front of the router/WiFi box for the house, so that if there is ever a contention for traffic your VOIP data will prevail. I elected instead to just plug the Ooma ethernet cable into one of the empty slots on our D-Link router. Absolutely no quality issues, even when downloading in parallel with using the phone. Oh, I have the router set up for MAC filtering, so we did have to load the MAC address, but that took all of one minute.
Additionally, for any location that has "E911" service (apparently pretty much everywhere these days) then Ooma works like a regular 911 service. If you dial 911 Ooma automatically forwards your name and address to the 911 center.
Anyway, we are now on the schedule to port over our two numbers to Ooma, and we will still use DSL (a "dry line") to deliver 1.5Mbit service to the house. We'll see how it goes, but so far it's looking great. Break-even should be in about 5 months, then just $10/month afterwards for two lines. Sweet.
UPDATE 25 Feb 2010:
My two numbers ported over to Ooma earlier today. The landlines went dead for incoming calls this morning, and the numbers showed up on the Ooma boxes about 4 hours later. Voice quality is excellent, everything appears to be perfectly normal.
UPDATE 10 Mar 2010:
Both phone lines in constant use, along with our computers. Everything works fine, voice quality appears to be same as POTS, saving $60 a month.
Excellent product and service January 31, 2010
Traveling the world (Heading East...)
14 out of 14 found this review helpful
I have had the Ooma Telo for 5 weeks now, and a Telo Handset for 3 weeks. The Ooma device is great, the service has been very reliable, and I have just begun the process to port my landline number to Ooma. I have also recommended the Ooma Telo to friends and family. I plugged my Panasonic 5-extension DECT 6.0 base station into Ooma, and everything has worked great from day 1.
The only problem I had setting up the device was that when I entered my area code to find an available local phone number, their poorly-designed interface said that none were available. I happen to live in an area where the FCC overlaid an additional area code 10+ years ago to make more numbers available. After 10 minutes on hold and speaking with Ooma, I learned that there were phone numbers available in this other area code. At first, the person said to try back every week or so until the got to my area. So, he didn't really get it, either. Dumb UI on their part created an unnecessary, but temporary roadblock.
With regard to the physical hardware, the power adapter for the Telo device unplugs easily, due to poor design. This is only a problem when setting it up, situating it where you want it and/or moving it. Always hold the power adapter in place where it connects to the device, if you need to move it.
With regard to functionality, I wish a few things were different, the first of which is temporary. That is, while my number is being ported, I wish I could have the Ooma device display that future number with my caller-ID info for outgoing calls. The second issue is more significant, and that is that I forward all voicemail to email, but there is no option to NOT have the voicemail also recorded by the device. So, I get my voicemail through email, then have to listen to voicemail again, at home, because it needs to be deleted. I want an option where I can get voicemail to email without it also going to the device. (You can, and I do, forward the voicemail to multiple addresses/people.) Finally, I wish I could edit the greeting on my computer and upload a WAV file, instead of having to record directly to the device, in order to make it sound more professional (home office). I can see Ooma being useful to small businesses.
The Telo Handset is great in that it allows you to make/receive 2 calls simultaneously. That is, I can originate a call, even if the phone is already in use. I can also use the handset to clear voicemail. I don't, however, care for the sharp bezel of the handset. More significantly, the battery only appears to last for 24 hrs if not in the power cradle.
The economics are fantastic. I plan on paying the $10/mo or $120/yr for premier service because I want (1) simultaneous ring, (2) voicemail to email, and (3) the ability to have 2 virtual lines. Those features are worthwhile to me, and I am eliminating a $45/mo landline. I invested significantly to make this happen, because I chose to switch from copper-DSL to cable for greater bandwith. I bought a cable modem to ensure it would be a DOCSIS 3.0 model, had to buy a wireless router (which was built in to my DSL modem), and bought the Ooma device. But, in the process, I upgraded my home network to allow for wireless printing, and a shared network HD. All told I spent just shy of four hundred fifty for all new hardware. My monthly telecom bills will drop from $108, inclusive of all taxes, for home phone, unlimited domestic long distance and DSL, to $58 for cable internet plus $11 for Ooma (premier plus $1/mo for FCC fees), a savings of $39/mo for more phone features, much better international rates, faster internet, and a better home network. My breakeven point is 11 months, including the investment to upgrade my home network. Beyond that, I will save about $500/yr. Further, I can now play the "special high-speed internet introductory offers" game with ease -- switching between cable and fiber-optic DSL (which will be available to me this month), and stay only for the introductory period, since my phone number will not be tied to either company. I can also choose to keep this phone number should I move across the country.
In short, I'm a happy Ooma customer.
Update 2/23:
I ported my landline phone number. The process took 3 weeks. On the day of the port, my service was interrupted for about an hour, and anyone calling me during that period got a message that my number was disconnected or not in service. This is typical of a landline number port. The old-Co disconnects the phone number and then makes it available to the new-Co, and thus it is unavailable during that time.
Pay attention to the name you put on your account when you first set up Ooma. This will be your Caller-ID info.
On my original review, I commented on the loose power adapter jack. Ooma has apparently recognized this problem, as I found a post on their forum that gives a special email address to contact them for a replacement power supply.
Many reviewers comment that "if your power goes out, you will lose your phone." That's true, but there is an easy solution for those who have frequent power outages: plug your cable/DSL modem, Ooma, router and cordless phone base into a UPS (uninterruptible power supply) which start at about $60. The power demand of these devises is low, compared to a PC/monitor, so they will run for much longer than the rating on the UPS.
I'm still happy with Ooma, and still recommend it to anyone who wants to cut their phone bill and has a good high-speed Internet connection.
Great product and support. NO HIDDEN "FEES"! January 17, 2010
sharpeiboy
12 out of 12 found this review helpful
I buy a lot on Amazon, but rarely have time (or really care) to write reviews, but I feel compelled to let others know how much I love my Ooma Telo. Definitely worth the money.
Once I got my Telo, I applied to have my number ported over from my landline and cut off. That took about two weeks (it was over Christmas and New Year's), but now I'm exclusively Ooma throughout my house.
Here are some points I think are important to make.
1. There are no "hidden" fees as some (suspicious) reviews have suggested. There are some government-regulated taxes that you must pay once a year, but from what I remember, these are about $12 per/YEAR.
2. Porting a number over is a one-time fee of about $39. If you want, you can select a new number from Ooma free of charge.
3. While your number is being ported over, you can still use your Ooma system to make calls, but only from the Ooma base. (You can still use your existing landline service, too.)
4. Once your number has been ported over and your landline shut off, you can use your Ooma device to power all of the phone outlets in your house. At first, I assumed that I'd have to disconnect outside wiring or call my phone company and initially became frustrated - NOT THE CASE. (My wiring required a $2. plug-in splitter - Ooma support helped me figure this out in less than 5 minutes.)
5. You do not need to buy any new phones. As I said above, the Ooma will power your other phone outlets. If you have fairly modern phones, all should work flawlessly.
6. There is an Ooma Premier service available for about $120/year. It includes some great features like being able to have your home phone and cell phone at the same time, forwarding voicemail to email, second line, back-up forwarding (in case your cable connection goes down), etc. There is a free 60-day trial for this service and you can easily opt-out of renewing online at anytime and still enjoy the service for the 60 days.
7. The Ooma device gets plugged directly into your cable modem, then you plug in any routers from your Ooma device. This makes sure your Ooma gets priority with your Internet connection.
8. In general, be careful of sour reviews from people on Amazon who don't even own the product.
Showing reviews 1-5 of 385
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